Frequently Asked Questions

What is Conficker/Downadup and what should I do if I think I am infected?


How do I tell which software I have installed on my computer?


Newsletter PDF file crashes


How do I unsubscribe or change my subscription preferences?


I use Bigpond web based email and can't subscribe to the SSO Alert Service


Will the SSO Alert Service affect my computer in any way?


I don't seem to be receiving SSO emails


What do I do if I forgot my SSO username?


Why didn't I receive my confirmation email after registering for the SSO Alert Service via the web portal?


Who is the SSO Alert Service suitable for?


What is the Stay Smart Online Alert Service?


How to create strong passwords


How do I subscribe to RSS feeds?


SSO User Guide


What do I do if I have forgotten my SSO password?


Why don't the RSS feeds include my memorable phrase?


What is an RSS feed?


What is the purpose of the unique memorable phrase?


What is an alert?


What is an advisory?


What is a newsletter?


What is a fact sheet?