Newsletter PDF file crashes

Some subscribers have reported that attempts to open the SSO Newsletters using Adobe Reader 7.0 fails; specifically that the Adobe Reader 7.0 crashes.

Please note that there have been a number of stability issues reported in various versions of Adobe Reader, including version 7.0, which result in the Adobe Reader crashing in some circumstances.  For example:

Adobe Reader 7.0   http://kb.adobe.com/selfservice/viewContent.do?externalId=331468&sliceId=1

Adobe Reader 7.0.7 http://kb.adobe.com/selfservice/viewContent.do?externalId=327817&sliceId=1

The recommended solution to this problem is to upgrade to the latest version of Adobe Reader, which currently is version 9.0.  The Adobe Reader version 9.0 is available from the Adobe web site. 

Also, as reported in SSO Alert SSO-AL2008-005, there are also security issues in Adobe Reader versions 7.0 to 7.0.9 and hence for security reasons also, we recommend upgrading to version 9.0.

As a general rule, unless there are operational reasons for not doing so within a business enterprise, it is good practice to upgrade to the latest version of software as it is usually more secure.  It is not recommended upgrading to 'beta' versions of software which may still have unresolved stability issues.

If upgrading whole version numbers, for example, from version Adobe Reader version 7.0 to version Adobe Reader version 9.0, or version 8.0 to version 9.0, it is better to uninstall the old version first.  If simply updating an existing version, such as version 7.0 to 7.1.0 then do not uninstall the existing version 7.0 - just install the update for the newer version.

To uninstall software from Microsoft Windows operating systems, click the "Start" button (generally found on the bottom left hand side of screen), then click "Control Panel", then click "Add or Remove Programs".  When "Add and Remove Programs" opens, find the software you wish to uninstall and click "Remove". Users need to be logged into an account with administrator privileges to do this.

Adobe Reader 9.0 is available for download at no cost.